Find answers to common questions about our services, shipping, and policies
Fortune Courier Service is an international courier and logistics company providing fast, reliable, and secure shipping solutions worldwide. We offer air freight, sea freight, express delivery, and cargo services to over 200 countries.
We provide shipping services to over 200 countries and territories worldwide, covering all major international destinations including North America, Europe, Asia, Africa, Australia, and South America.
You can reach our 24/7 customer support team via:
Email: support@fortunecourier.com
Hours: Available 24/7
Delivery times vary based on the service selected:
Express Air: 2-3 business days
Standard Air: 5-7 business days
Economy Air: 7-10 business days
Sea Freight: 20-30 business days
Actual delivery times may vary depending on customs clearance and destination.
Yes! All shipments can be tracked in real-time using your unique tracking number. Simply visit our tracking page and enter your tracking number to see the current status and location of your package.
Yes, we offer complete door-to-door delivery services for most destinations. Your package will be picked up from the sender's address and delivered directly to the receiver's doorstep.
We cannot ship the following items:
• Dangerous goods (explosives, flammable materials)
• Illegal substances
• Weapons and ammunition
• Perishable food items
• Live animals
• Counterfeit goods
Please contact us if you're unsure about a specific item.
Shipping costs are calculated based on:
• Package weight (kg)
• Dimensions (length x width x height)
• Destination country
• Service type (express, standard, economy)
• Any additional services (insurance, customs clearance)
Use our quote calculator for an instant estimate.
We currently accept offline payments in USD only, including:
• Bank Transfer / Wire Transfer
• Western Union
• MoneyGram
Payment instructions will be emailed to you after your shipment is created.
No, we believe in transparent pricing. All costs are clearly stated in your quote and invoice. However, please note that customs duties and taxes (if applicable) are the responsibility of the receiver and are determined by the destination country.
Yes! We offer discounts for:
• Bulk shipments
• Regular customers
• Business accounts
• Special promotions
Contact us to learn more about our discount programs.
For international shipments, you typically need:
• Commercial invoice (for goods)
• Packing list
• Customs declaration form
• Certificate of origin (if required)
• Any specific permits for restricted items
Our team can assist you with all necessary documentation.
Customs duties and taxes are typically the responsibility of the receiver (importer). These fees are determined by the destination country's customs authority and vary based on the shipment value and type of goods.
Yes, we offer expert customs brokerage services to facilitate smooth clearance of your shipments. Our team handles all paperwork and liaisons with customs authorities to ensure your packages clear customs quickly and efficiently.
All shipments include basic insurance coverage. Additional insurance can be purchased for high-value items. We recommend declaring the correct value of your shipment to ensure adequate coverage.
If your package is damaged or lost:
1. Contact our customer service immediately
2. Provide your tracking number and shipment details
3. Document any damage with photos
4. File a claim within 7 days of delivery (for damage) or 30 days (for loss)
We will investigate and process your claim according to our insurance policy.
Claims are typically processed within 14-21 business days from the date all required documentation is received. Complex cases may take longer. We'll keep you updated throughout the claims process.